The All-Ways Connected Lifestyle - Enabled by 724 Solutions.
724 Solutions' Consulting and Delivery Services team provides customers with 24 x 7 x 365 coverage and support services to meet their specific post deployment and implementation requirements. Support services can be provided on customer premises or remotely from strategically assigned locations around the world.
End-users expect high availability in their mobile data services; therefore 724 Solutions' customers must be able to rely on uninterrupted, trouble-free performance. Our worldwide team of experienced support engineers is service-oriented and not only knowledgeable about 724's products and solutions, but they are also well versed in the uniqueness of each customer's deployment. Their primary focus is on maximum up time, minimum problem resolution time, solution success, and customer satisfaction. 724 Solutions employs a follow-the-sun model when it comes to resolving cases, providing its customers with 24-hour global coverage for mission-critical mobile business.
Support Services from 724 Solutions are tailored to fit each customer's specific requirements but typically include:
- 24 x 7 x 365 coverage
- Toll free call center access
- Commitment to response times of 15 to 30 minutes for high severity issues
- Total issue management and ownership
- Technical support escalations
- Access to 724's issue tracking system for case generation and activity updates
- General technical and usability questions
- Configuration and remote set-up assistance
- Product and documentation enhancements
- Operational guidelines
- Email access to case generation
- Scheduled software release program
- Scheduled documentation release program
- Early notification of release activity
- Access to 724 Solutions' electronic download extranet
- Support enhancement notifications