Manager, IT Services - Santa Barbara, CA

Manager, IT Services is responsible for IT operations, infrastructure, business community issues, network services, evaluation, testing and integration of existing and new technologies. Other areas of responsibility include production control, incident and problem management, capacity planning, IT support and security in order to ensure optimum system integrity, availability and reliability.

This individual should have strong operational knowledgeable in both UNIX and Windows environments, and exhibit a superior understanding of networks and security. Strong verbal and written skills are essential; this individual must be able to clearly communicate to a diverse audience including executives.

Responsibilities:

  • Development and formulation of infrastructure, security and network strategies and roadmap
  • Customer, partner, and vendor management
  • Responsible for Microsoft Exchange server mail environment
  • Accountable for DRP/BCP initiatives
  • Accountable for the management of problem and incident management and resolution
  • Direct and manage the people and processes in the day to day infrastructure operations
  • Management of escalation processes to ensure efficient, timely, high quality support is provided in response to system issues
  • Management of all areas related to tracking, reporting and follow up of ongoing problems within the IT environment
  • Management of 724 Solutions’ Data Centers
  • Project planning and co-ordination for infrastructure projects
  • Development, management and maintenance of the backup architecture and strategyv
  • Continuously seeking methods of improving service levels
  • Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the systems
  • Ensure the physical and logical stability, reliability, confidentiality and integrity of 724 Solutions systems in accordance with 724 Solutions policies, procedures and guidelines, taking appropriate actions for all violations
  • Analyze problems arising from daily operations to continuously improve service levels
  • Provide recommendations on hiring and promotion of technical staff
  • Provide leadership, mentorship, guidance, problem solving, and technical support to matters related to 724 Solutions IT Production Services
  • Provide recommendations on expenditures within approved budget

Competencies/Attributes:

  • Passion for the Business – The Manger, IT Services position touches many aspects from various business groups. A strong passion to the success of 724 Solutions is instrumental in guiding the incumbent in our tasks.
  • Team Player – Collaborates and supports the various departmental groups by listening and responding to their requests.
  • Development of Self – Identifies weaknesses and learns new skills to improve support role.
  • Development of Others – The Manager IT Services is responsible for mentoring and coaching his/her direct reports.
  • Creative Thinking – The requirement to react to unexpected circumstances makes the ability to think creatively a strong asset in this position.
  • Adaptability –. Effectively adapts to the constant change and direction of technology. Also able to analyze problems and diagnose to a resolution within strict timelines.
  • Customer Focus - Understands the environment and needs of the end-user for each department and responds accordingly to those individual needs.

Requirements:

  • Thorough knowledge of data processing, networking and IT security
  • Excellent leadership, management and communication skills
  • Proven project management skills
  • Ability to take ownership, responsibility and accountability for the day-to-day health of the 724 Solutions systems
  • Exceptional interpersonal and customer service skills
  • Solid troubleshooting abilities, both proactive and reactive
  • Logical thinker, step-oriented problem solving
  • Broad exposure to developing and reviewing plans and strategies
  • Ability to balance several conflicting demands to achieve optimum service performance with minimum disruption to business operations
  • Excellent verbal and written communications, including presentation skills
  • A high degree of judgment and initiative is required for management of incidents
  • Sound understanding of general business conditions and practices and 724 Solutions strategic direction to be able to effectively relate technology to business opportunities
  • Flexibility with respect to hours and travel

Qualifications:

  • Minimum 8 years experience hands-on technical support experience with 3 recent years in a management position
  • Responsibility for network and security architecture in a management position for at least 3 years
  • Proven project management abilities, with a minimum of 3 years leading and managing projects
  • Expert knowledge LAN, WAN, CISCO communications, Microsoft Active Directory, telecommunications environments, Linux, Solaris and security devices & practices
  • Daily business user community support and interaction experience a must
  • Undergraduate and/or graduate degree in Computer Science or Management Information Systems

Work Conditions:

  • Normal office environment
  • Required to be available outside normal business hours
  • Required to carry cell phone, and pager – rotating “on call” to handle 24 x 7 management escalations for support issues
  • Occasional travel may be required

Click apply or mail your resume to:

724 Solutions International Inc.
Attn: Human Resources
3916 State Street, Suite 200
Santa Barbara, CA 93105
Tel: 805-884-8305
www.724.com

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